EXCHANGE AND RETURN POLICY
Due to the intimate nature of brushes and adhering to hygienic standards we do not encourage returning your brushes and tools.
We however have a 48-hr exchange policy upon receipt of order subject to the following terms and conditions:
- Send a picture / video of your “damaged” item / product.
- If your Item purchased was part of a set or a multi-item pack, that item alone will be replaced.
- The replacement policy does not apply to items which have been stated as non-exchangeable or non-returnable.
- Deliver/Shipping cost associated with the replacing a product will be covered by CVL Beauty Ltd.
With all requirements met, contact customer service at firstname.lastname@example.org or call 0242028947. Include your order number, the complaint and item you wish to be replaced.
You can also bring in the item your are returning to our office in Osu, 18th lane F13/2, make your complaint to the attendant present and show your order details.
RETURN AND EXCHANGE FREQUENTLY ASKED QUESTIONS.
Same day or next day depending on the complexity of the situation.
Yes, you can so long as you meet all the requirement.
Always make it a point to inspect your package before the delivery person leaves.
If you had someone pick up on your behalf or used your personal dispatch, please ensure it is inspected before he/she leaves the studio.
If you mistakenly ordered the wrong product, please ensure it is returned unopened, unused, unmarred and not defaced in any manner within 24 hours.
If you received the wrong product you can only return it in exchange for the right one. There’s no cash refund in both situations however CVL Beauty will cover the delivery cost if we sent you the wrong product.
You must contact us as soon as possible and items must be returned with no defect and unused.
No, products bought from a specific retailer can only be returned to that retailer if need be. You must note that the exchange and return policy of that retailer might be different from that of CVL Beauty.
At CVL Beauty we make it a point to inspect all tools and accessories to ensure items are in their best shape and condition before delivery or pickup.
We therefore encourage our customers to inspect items upon delivery.
If you do have any further questions kindly reach us on 0242028947 or email@example.com